Air France KLM Martinair Cargo has announced the next step in its digital commercial approaching with the initiation of new digital serving and assignation functionalities on its myCargo program . modernize over the past six years with an in - sign squad of developer , technical product and cognitive operation expert , and expert users , myCargo has been extremely successful in streamline the client journeying for airfreight .
The young allotment functionalities in myCargo are put to revolutionize the way customers contend their cargo allocations online . This unique digital divine service will enable them to view ( automatically ) , Christian Bible and handle their allotment via myCargo , providing them with greater control and flexibility . In addition to the initial departure after this calendar month , Air France KLM Martinair Cargo plans to introduce several new myCargo features in the calendar month to come , such as automatically booking allotment for an entire season , thereby making allotment bookings much more effective for our customer . In increase , it is also contrive to set in motion other raw digital services , such as E - Pharma ( E - CAPA ) , in the near future tense .
" I am exceedingly proud of our teams who are make this happen twenty-four hours in and day out with a clear passion for creating optimum customer note value . This is also confirmed by our termination , where we touch last month a disc 73 % of booking made via digital channel . We expect to make a significant next step with the founding of the new allocation functionality in myCargo . We believe that it ’s fundamental for our customers that it ’s gentle to do business with us by giving customers as much control and choice as potential . This is all ground on a well - balanced model whereby digital solutions will put up our expertness , in combination with our dedicated service teams , so as to deliver optimal client time value " , aver GertJan Roelands , Senior Vice President Sales and Distribution at Air France KLM Martinair Cargo .
With the object lens of fully digitalizing their client journey in the years to come , Air France KLM Martinair Cargo is dedicate to becoming a loss leader in sustainable airfreight while turbulently deliver considerably - in - class customer experience .
More than six geezerhood ago , the myCargo platform started with a inverted comma and volume functionality , allowing customers to request quotes based on rates give out online . While bookings were ab initio made manually via a back - office unconscious process , the platform is now full sophisticated , making use of dynamic pricing and AI solvent .
In collaborationism with customer , Air France KLM Martinair teams have worked on many raw ideas , resulting in enrich political platform features such as runway & vestige , post capabilities , limited reservation , manage claim , and last but not least , the option to add Sustainable Aviation Fuel ( SAF ) to a booking , as well as merchandise - specific services for pharma , express , and more .
With these new development , Air France KLM Martinair Cargo continues to introduce and ameliorate its digital commercial overture , leading the elbow room in sustainable airfreight and exceptional customer experience .
For more entropy : Air France KLM Martinair Cargowww.afklcargo.com
